Privacy Policy for Yusheng Yueban Large Model Products

Summary

Welcome to Yusheng Yueban's large model products.

Shanghai Yusheng Yueban Intelligent Technology Co., Ltd. and its affiliates (hereinafter collectively referred to as "Yusheng Yueban" or "we") provide you with user services with multimodal interaction as the core through terminal products independently designed and developed on the web page (hereinafter referred to as the "Product"). In order to let you clearly and fully understand and acknowledge our specific measures and policies in collecting, using, storing, sharing and protecting users' personal information, we provide you with this Privacy Policy so that you can better make informed choices.

We fully recognize the importance of users’ personal privacy amid the rapid development of the electronic information industry. As a developer of the emotional interactive voice large model software, we will strictly comply with all applicable laws and regulatory requirements and take corresponding security protection measures to protect the security of your personal information. In strict accordance with the Personal Information Protection Law, Data Security Law and other relevant laws, regulations and industry standards, we will fully implement personal information security protection measures and policies, and strive to create a secure and reliable user environment for you.

This Privacy Policy fully covers all existing products and services we provide to you, as well as various evolved and updated products and services provided to you through technological iterations. All users of the Product shall be bound by this Privacy Policy. Before you officially access the Product, please be sure to carefully read and understand this Policy and every single clause herein. You shall pay special attention to the clauses marked in bold/italics to ensure that you fully understand and agree before you start using the Product. In addition to this Policy, in certain scenarios, we will also explain to you the corresponding purpose, scope and use of information through real-time notifications (including pop-up windows, page prompts, etc.), function update instructions, etc. These real-time notifications and function update instructions, etc. form part of this Policy and have same legal force as this Policy. You acknowledge and agree that you will carefully read this Policy and the aforementioned updates. If you disagree with this Policy or any updates, you may contact us through the contact information disclosed in this Policy. Please do not use the Product and its functions and services until an agreement is reached with us. If you use the Product or corresponding product functions in any way, you will be deemed to have accepted this Policy and the aforementioned updates, which means you have fully understood and agreed to accept all the terms of this Privacy Policy. If you have any questions, comments or suggestions concerning the content of this Policy, you may contact us through the contact information set forth at the end of this Policy.

This Policy primarily covers the following:

Our rules governing the collection and use of users’ personal information

Our rules governing the security protection of users’ personal information

Our rules governing the protection of users’ rights as data subjects

Our rules governing cross-border transfers of personal information

Protection of Minors' Privacy

Our rules governing updates to this Privacy Policy

Contact Us

Dispute Resolution

1. Our rules governing the collection and use of users’ personal information

1. Personal Information under this Policy

It refers to all kinds of information recorded in electronic or other ways or media that can identify a specific natural person alone or in combination with other information, including the natural person's name, date of birth, ID number, biometric information, address, phone number, email address, health information, location tracking information, etc. We will collect, use and store your personal information in accordance with the principles of lawfulness, legitimacy, necessity and good faith.

2. Information you must provide when using the Product

To comply with national real-name registration requirements, protect account security, and provide core services, we must collect your mobile phone number. You shall provide your personal mobile phone number and verify it using a verification code to register and log in. If you fail to provide this information, you will not be able to use any of our products or services. For greater convenience, you may opt for the one-click login method subsequently. When you use such a login method, we will obtain the mobile phone number associated with your device to bind it to your account only upon your explicit consent, without requiring additional verification by passwords or dynamic verification codes.

3. Regarding the information you choose to provide when using some functions of the Product

This kind of information is required for non-core business functions, and you may choose whether to authorize us to collect it. If you refuse to provide it, it will only result in the corresponding additional functions being unavailable or failing to deliver expected effects, as specified below:

(1) Customer service and problem feedback function: When you contact us to report problems, make suggestions, complain or request customer service support, we may require you to provide account information (for matching verification with bound information) to authenticate your user identity, safeguard account security and resolve problems efficiently; to facilitate contact with you and feedback on the processing results, you are also required to provide your real name, mobile phone number, email address and other contact information; at the same time, we will collect communication information between you and customer service (including text, pictures, audio and video, call records, etc.) and necessary information related to the problem. If you refuse to provide the foregoing information, we may not be able to provide timely and accurate feedback on the processing results, but this will not affect the use of other core services.

(2) Paid service function: If you top up funds to access paid services, we will collect your order information and transaction information. We collect such information to process top-ups, refunds and related matters, and to fulfill fiscal, taxation, regulatory and anti-money laundering obligations required by applicable laws and regulations. Please note that we do not collect or store sensitive financial account information that you provide directly to the payment channel.

4. Information we will automatically collect when you use the Product

In order to ensure the legal and secure operation of web pages, software and product services, and ensure service quality and efficiency, we will automatically collect necessary equipment and operation information when you use the Product through technical means, including but not limited to device model, operating system version, unique device identifier, IP address, language used, access date and time, as well as the conversation ID and input content generated during your use of user functions (used to implement speech synthesis). The foregoing information is the basic data for the operation of the Product service. If it cannot be collected, the function of the Product may not be used normally.

5. About how we use your personal information

We will strictly follow the provisions of this Privacy Policy and reasonably use the personal information collected to realize our service functions.

Please acknowledge that for all personal information you provide during the use of the product service, unless you actively erase it or refuse our collection through relevant settings, you will continue to authorize us to use it for the purpose of providing services while you are using the service. When you cancel your account, we will immediately stop using your personal information and complete the information deletion in accordance with relevant rules.

We will conduct statistical analysis on the usage of the website and software-related services. In order to display the overall service usage trend, we may share this statistical data with the public or third parties. However, such statistical information has been de-identified and does not contain any information that can identify you personally.

If we need to use your personal information for other purposes not expressly stated herein, or use the information collected for specific service purposes in other scenarios, we will proactively obtain your explicit consent through clear means in advance.

6. About how we transfer and publicly disclose your personal information

When changes involving acquisitions, mergers, bankruptcy liquidation, reorganization, etc., if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to perform the responsibilities and obligations under this Privacy Policy. If the successor entity needs to change the purpose of using personal information, we will require it to obtain your explicit consent in advance.

We will only publicly disclose your personal information under the following circumstances and under the premise of taking security measures that comply with industry standards:

a) Disclose the personal information you designate in the disclosure manner you explicitly consent to, as requested by you;

b) We may publicly disclose your personal information in accordance with the requirements of applicable laws, regulations, or mandatory requirements from administrative or judicial authorities. When we receive such a disclosure request, we will lawfully require the requesting party to issue relevant legal documents, such as a subpoena or investigation letter, etc. We will carefully review each disclosure request to ensure that it complies with relevant legal requirements. Where permitted by laws and regulations, we will encrypt files containing disclosed information.

7. Exceptions regarding the requirement to obtain your prior consent when we collect, use, process, share, transfer, and publicly disclose your personal information

(1) Necessary for us to fulfill our obligations under applicable laws and regulations;

(2) Directly related to national security and national defense security;

(3) Necessary to safeguard public safety, public health, and major public interests;

(4) Directly related to criminal investigation, prosecution, trial and enforcement of judgment;

(5) It is necessary to protect your or another person's life, property and other major legitimate rights and interests but it is difficult to obtain the authorization and consent of the data subject;

(6) Personal information that you disclose to the public on your own;

(7) Necessary to sign and perform a contract at the request of the data subject;

(8) Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

(9) Necessary for legitimate news reporting;

(10) Other situations stipulated by applicable laws and regulations.

8. Special reminders

Please be careful when uploading your personal information, especially sensitive personal information.

If the information cannot identify you personally or in combination with other information, it does not constitute your personal information as defined by applicable laws. Where your data alone or together with other information is capable of identifying you, or where we aggregate unlinkable anonymized data with your Personal Information for processing, we shall handle such data strictly in compliance with this Privacy Policy.

When you upload any content (including but not limited to text, voice/audio, pictures or other format files provided during normal input, feedback or contacting us), please pay special attention to whether the content contains or involves inappropriate information such as personal information or confidential information of any third party; this includes but is not limited to name, contact information or other personally identifiable information. Before submitting such information, you are responsible for ensuring that you have obtained all necessary legal authorizations to avoid disclosing other people's privacy or infringing upon their legitimate rights and interests.

9. About how we use cookies and similar technologies

In order to provide you with a smoother and better service experience, we may use cookies and similar automatic data collection technologies. We warrant that such technologies will only be used for the service optimization purposes explicitly stated in this Privacy Policy and will not be used for other unannounced purposes.

It should be noted that some of the existing or future service functions of the Product (such as personalized voice interaction scene adaptation, multimodal interaction history preference synchronization, etc.) rely on the above-mentioned technologies. If your device or related applications support it, you can choose to turn off or delete cookies and similar technologies by modifying the device settings or visiting the technology provider's official website. However, please be aware that turning them off may cause some personalized services to not work properly, or affect the smoothness of the overall service experience.

10. Amendments to the purposes of our information collection and use

As our business develops, our functions and services may be adjusted from time to time. Normally, the purposes for collecting and using personal information involved in new features will remain reasonably related to the original purposes. If it exceeds the original scope of association, we will inform you again and obtain your consent through page pop-ups, interactive processes or agreement confirmations in accordance with the applicable laws.

2. Our rules governing the security protection of users’ personal information

We use industry-leading encryption technology for users' personal information to ensure that the information is not tampered with or stolen during transmission and storage.

We apply the principle of least privilege to access to your personal information. Only employees and third-party partners with genuine work needs are authorized to access personal information, and the scope of permissions is clearly defined.

We have established a 24-hour real-time security monitoring system to continuously monitor web pages, software systems, servers and network environments, which can promptly identify and intercept potential threats such as network attacks, malware intrusions, and data leaks.

Security risk reminders

Although we have taken the above strict security protection measures, please acknowledge that there may still be the following security risks during information transmission and storage that cannot be completely avoided:

(1) Information transmission is interrupted, lost or damaged due to network communication lines, equipment hardware failures or force majeure (such as natural disasters, power outages, etc.);

(2) Information leakage due to hacker attacks, virus infections and other malicious behaviors that exceed our technical protection capabilities;

(3) Your account number and verification code are stolen due to improper personal storage (such as leaking to others) or when used in a public network environment, causing others to illegally access your personal information;

(4) Your relevant information may be compromised due to security vulnerabilities of third-party service providers (such as payment channels, cloud service providers).

In order to reduce the above risks, we recommend that you keep your account number and verification code properly, do not transmit sensitive information in unsafe network environments such as public Wi-Fi, and update the software version in a timely manner to obtain the latest security protection features.

We undertake that if a personal information security incident occurs, we will promptly activate our emergency response mechanism, take effective measures to deal with it, minimize the impact on you, promptly inform you of the details of the aforementioned incident, and assume corresponding legal responsibilities in strict accordance with the requirements of the Personal Information Protection Law and other applicable laws and regulations.

3. Our rules governing the protection of users’ rights as data subjects

As the data subject of your personal information, you have the right to autonomous control over your personal information in accordance with the applicable laws. The specific rights and protection methods are as follows:

1. Right to know and choose to control: You may review the scope of personal information collection, purpose and method of use stated in this Policy at any time. For personal information required for non-core functions, we will clearly inform you and obtain your authorization before collecting it, and you can choose whether to provide it; for other special preferences, you can adjust them at any time through your account settings.

2. Right of access: You may view basic personal information (such as mobile phone number, etc.), authorization records and usage records at any time.

3. Right to erasure: You may apply to erase personal information in the following scenarios: the collection or use of information violates applicable laws, regulations and this Policy; you no longer use the Product service and apply to cancel your account; you withdraw authorization for specific information and there is no need to retain the information. You can apply for batch erasure by contacting customer service. We will complete the processing within 10 business days after verifying your identity. After erasure, the information cannot be recovered (unless otherwise provided by laws and regulations).

4. Our rules governing cross-border transfers of personal information

All your personal information collected by the Product will be stored within the territory of the People's Republic of China. Currently, we do not transfer personal information overseas. If personal information is transferred overseas in the future, we will clearly inform you of the purpose, scope of application, recipients, security measures, etc. of transferring personal information overseas, and obtain your consent separately.

5. Protection of Minors' Privacy

If you are a minor, it is recommended that your parents or guardians carefully read this Privacy Policy and obtain their consent before using the Product service or providing personal information.

For minors’ personal information collected with the consent of parents or guardians, we will only use, share or disclose the information to the extent permitted by laws and regulations, with explicit consent from parents or guardians, or to the extent necessary to protect the legitimate rights and interests of minors.

6. Our rules governing updates to this Privacy Policy

We may revise this Privacy Policy from time to time due to adjustments in service content, changes in contact information, laws, regulations, regulatory policy requirements, Yusheng Yueban's internal compliance management, etc. After the policy is changed, we will publish it through an announcement in the software or send an updated version to the email address bound to your account. To ensure that you receive timely notifications, it is recommended that you update your account information promptly when your email address changes.

If you continue to use the Product service, you will be deemed to have fully read, understood and agreed to be bound by the revised Privacy Policy. If you do not agree with the revised content, please stop using the service after the policy is revised; if you continue to use it, it will be deemed confirmation of the latest Privacy Policy, and the latest version shall prevail for relevant disputes.

7. Contact Us

We are Shanghai Yusheng Yueban Intelligent Technology Co., Ltd. If you have any complaints, suggestions, or questions about this Privacy Policy or our personal information protection, you can contact us in the following ways:

Send questions to: contact@vuilabs.ai;

Send your questions to: Room 823, No. 1028 Panyu Road, Xuhui District, Shanghai;

After verifying your identity, we will promptly respond to your complaint or report.

8. Dispute Resolution

This Policy and any dispute arising from it shall be governed by the laws of the People's Republic of China (excluding Hong Kong, Macao and Taiwan).

Any disputes arising from this Policy and our handling of your personal information shall be resolved amicably by both parties. If negotiation fails, either party has the right to bring a lawsuit to the court with jurisdiction over the place where Shanghai Yusheng Yueban Intelligent Technology Co., Ltd. is domiciled.